Data protection

Data protection

Privacy Policy

Responsible for the data processing is:
SebaPack GmbH
Lindenstraße 2
39307 Genthin
Germany

info@sebapack.de

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Whenever you call up a website, the web server merely automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call.

This access data is evaluated exclusively for the purpose of ensuring the trouble-free operation of the site and improving our offer. In accordance with article 6 Para. 1 S. 1 lit. of GDPR, this serves to safeguard our predominantly legitimate interests in a correct presentation of our offer in the context of a weighing of interests. All access data is deleted at the latest seven days after the end of your visit to our website.
 

Hosting services through a third-party provider

Within the scope of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website. All data collected in the course of using this website or in forms provided for this purpose in the online shop as described below are processed on its servers. Processing on other servers only takes place within the scope described here.

This service provider is located within a country of the European Union or the European Economic Area.

2. Data collection and use for contract processing, establishing contact and when opening a customer account

 We collect personal data when you voluntarily provide us with this information as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because in these cases we need the data for the processing of the contract or for the processing of your contact and you cannot send the order or contact without the data. Which data is collected can be seen from the respective input forms. We use the data you provide us with in accordance with article 6 Para. 1 S. 1 lit. b GDPR for contract processing and processing your inquiries.

Insofar as you have given your consent in accordance with article 6 Para. 1 S. 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account.

After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the tax and commercial law retention periods, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes which are permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or by using a function in the customer account intended for this purpose.

3. Data transfer

In order to fulfill the contract in accordance with article 6 Para. 1 S. 1 lit. b GDPR, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for this purpose to the bank commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service for the processing of payments. In some cases, the selected payment service providers may also collect this data themselves if you open an account there. In this case, you must log on to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

We also use an external merchandise management system for order and contract processing. The data transfer or processing that takes place in this respect is based on order processing. 

We use payment and shipping service providers that are based in a country outside the European Union. The transmission of personal data to these companies only takes place within the scope of the necessity for the fulfillment of the contract.

Data transfer to shipping service providers

If you have given us your express consent to do so during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider in accordance with article 6 Para. 1 S. 1 lit. a GDPR, so that the latter can contact you before delivery for the purpose of announcing or coordinating delivery.

This consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are legally permitted and about which we inform you in this declaration.

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

DPD Deutschland GmbH
Wailandtstraße 1 
63741 Aschaffenburg
Germany

4. E-mail newsletter and postal advertising

E-mail advertising with newsletter subscription

If you register for our newsletter, we will use the data required for this purpose or data provided separately by you to send you our e-mail newsletter regularly on the basis of your consent in accordance with article 6 Para. 1 S. 1 lit. a GDPR.

You can unsubscribe from the newsletter at any time and can either be done by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients unless you have expressly consented to further use of your data or we reserve the right to use your data in a manner that goes beyond that which is legally permitted and about which we inform you in this declaration.

E-mail advertising without registration for the newsletter and your right of objection

If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right, on the basis of § 7 para. 3 UWG, to send you regular offers by e-mail on similar products from our product range to those already purchased. This serves to protect our legitimate interests in addressing our customers in advertising, which outweigh any other interests.

You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates. 

The newsletter is sent by a service provider on our behalf, to whom we pass on your e-mail address for this purpose. This service provider is located within a country of the European Union or the European Economic Area.


Postal advertising and your right of objection

Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information on our products by letter post. This serves to protect our legitimate interests, which outweigh any other interests, in advertising to our customers in accordance with article 6 Para. 1 S. 1 lit. f GDPR.

The advertising mailings are provided within the scope of processing on our behalf by a service provider to whom we pass on your data for this purpose. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.

5. Cookies and web analysis

To make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to protect our legitimate interests, which outweigh any other interests, in an optimised presentation of our offer in accordance with article 6 Para. 1 S. 1 lit. f GDPR. Cookies are small text files that are automatically stored on your end device. Some of the cookies used by us are deleted again after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your terminal device and enable us to recognize your browser the next time you visit us (persistent cookies). You can see the duration of the storage in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser is different in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for each browser under the following links:

Internet Explorer™
Safari™
Chrome™
Firefox™
Opera™
If cookies are not accepted, the functionality of our website may be limited.

Insofar as you have given your consent in accordance with article 6 Para. 1 S. 1 lit. a GDPR, this website also uses the so-called DoubleClick cookie for advertising purposes within the framework of the application of Google Analytics (see below), which enables your browser to be recognised when visiting other websites. The information automatically generated by the cookie about your visit to this website is usually transferred to a Google server in the USA and stored there. The IP address is thereby shortened by activating IP anonymisation on this website prior to transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. The anonymised IP address transmitted by your browser within the framework of Google Analytics is not merged with other Google data.

Google will use this information to compile reports on website activity and to provide other services related to website use. Google may also transfer this information to third parties if required by law or if third parties process this data on behalf of Google. After the discontinuation of the purpose and the end of the use of Google DoubleClick by us, the data collected in this context will be deleted.

Google DoubleClick is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de).

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.

You may revoke your consent at any time with future effect by deactivating the DoubleClick cookie via this link. You can also contact the Digital Advertising Alliance to learn more about the use of cookies and to adjust your settings. Finally, you can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be limited.

Use of Google (Universal) Analytics for web analysis

Insofar as you have given your consent in accordance with article 6 para. 1 sentence 1 lit. a GDPR, this website uses Google (Universal) Analytics for the purpose of website analysis. The web analysis service is an offer of Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address is shortened before transmission within the member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. The anonymised IP address transmitted by your browser within the scope of Google Analytics is not merged with other Google data. After the discontinuation of the purpose and the end of the use of Google Analytics by us, the data collected in this context will be deleted.

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.

You can revoke your consent at any time with effect for the future by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de. This prevents the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google.

As an alternative to the browser plugin, you can click <a href=""javascript:gaOptout()"">this link</a> to prevent Google Analytics from recording data on this website in the future. An opt-out cookie will be placed on your end device. If you delete your cookies, you will be asked again to give your consent.

6. Online marketing

Google Ads Remarketing

Through Google Ads we promote this website in Google search results and on third party websites. To this end, when you visit our website, the so-called remarketing cookie is set by Google, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you visit. This serves to protect our legitimate interests in the optimal marketing of our website in accordance with article 6 Para. 1 S. 1 lit. a GDPR. After the discontinuation of the purpose and the end of the use of Google Ads Remarketing by us, the data collected in this context will be deleted.

Any further data processing will only take place if you have agreed with Google that your web and app browsing history will be linked by Google to your Google account and information from your Google account will be used to personalize ads you see on the web. In this case, if you are logged in to Google while visiting our website, Google will use your information along with Google Analytics data to create and define target audience lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google with Google Analytics data to form target groups.

Google Ads is provided by Google Ireland Limited, a company incorporated and regulated under the laws of Ireland, with registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de).

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.

You can deactivate the remarketing cookie using this link. You can also contact the Digital Advertising Alliance for information and settings regarding the use of cookies.

Live-Chat-Tool Zendesk

If you use the live chat tool to contact us, the data you voluntarily enter there (name, e-mail address, message) will be processed by us in accordance with article 6 Para. 1 S. 1 lit. b GDPR for the purpose of answering the inquiry within the framework of contract processing. In addition, the use of this tool serves to safeguard our legitimate interests in effective and improved customer communication in accordance with article 6 Para. 1 S. 1 lit. f GDPR. The data is then deleted.

Within the scope of processing on our behalf, the third-party provider Zendesk, Inc. provides us with the services for the provision of the live chat tool. All data collected in the course of using the chat tool is processed on its servers.

Zendesk, Inc. is located in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

Google reCAPTCHA

For the purpose of protection against misuse of our web forms as well as against spam, we use the Google reCAPTCHA service in some forms on this website. Google reCAPTCHA is provided by Google Ireland Limited, a company incorporated and regulated under the laws of Ireland with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). By verifying manual input, this service prevents automated software (known as bots) from carrying out abusive activities on the website. In accordance with article 6 para. 1 sentence 1 lit. f GDPR, this serves to protect our legitimate interests in protecting our website from misuse and in ensuring that our online presence is displayed without disruption.

Google reCAPTCHA uses a code embedded in the website, a so-called JavaScript, to use methods within the scope of the check that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website including your IP address is usually transferred to a Google server in the USA and stored there. In addition, other cookies stored in your browser by Google services are evaluated by Google reCAPTCHA.

A readout or storage of personal data from the input fields of the respective form does not take place.

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Please note that this may limit the functionality of our website for your use.

Further information on Google's data protection policy can be found here.

7. Social Media

Our online presence on Facebook

Our presence on social networks and platforms serves a better, active communication with our customers and interested parties. There we inform about our products and current special offers.

When you visit our online presence in social media, your data may be automatically collected and stored for market research and advertising purposes. So-called user profiles are created from this data using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. For this purpose, cookies are usually used on your end device. The visitor behaviour and interests of the users are stored in these cookies. This is in accordance with article 6 Para. 1 lit. f. GDPR, this serves to safeguard our predominantly legitimate interests in an optimised presentation of our offer and effective communication with customers and interested parties. If you are asked by the respective social media platform operators for consent (permission) to data processing, e.g. by means of a checkbox, the legal basis for data processing is article 6 para. 1 lit. a GDPR.

As far as the aforementioned social media platforms have their headquarters in the USA, the following applies: The European Commission has issued an adequacy finding for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.

For detailed information on the processing and use of data by the providers on their websites, as well as a contact option and your rights and settings options for the protection of your privacy, in particular opt-out options, please refer to the providers' data protection notices linked below. Should you nevertheless require assistance in this regard, please contact us.

Facebook: https://www.facebook.com/about/privacy/

The data processing is based on an agreement between jointly responsible parties in accordance with article 26 GDPR, which you can view here. You can find further information on data processing in connection with a visit to a Facebook fan page (information on Insights data) here.

Possibility of objection (Opt-Out):

Facebook: https://www.facebook.com/settings?tab=ads

8. Sending evaluation reminders by e-mail

If you have given us your express consent to do so during or after your order in accordance with article 6 Para. 1 S. 1 lit. a GDPR, we will use your e-mail address as a reminder to submit an evaluation of your order via the evaluation system we use. This consent can be revoked at any time by sending a message to the contact option described below.

9. Contact details and your rights

 As a data subject, you have the following rights:

• in accordance with article 15 GDPR, the right to request information about your personal data processed by us to the extent described therein;
• in accordance with article 16 GDPR, the right to demand the correction of incorrect or incomplete personal data stored by us without delay;
• according to article 17 GDPR the right to demand the deletion of your personal data stored with us, unless further processing is not possible. 
• to exercise the right to freedom of expression and information;
• to fulfill a legal obligation;
• for reasons of public interest; or
• is necessary for the assertion, exercise or defence of legal claims;
• in accordance with article 18 of the GDPR, the right to request that the processing of your personal data be restricted, insofar as 
• the correctness of the data is disputed by you;
• the processing is unlawful, but you object to its deletion;
• we no longer need the data, but you need it to assert, exercise or defend legal claims; or
• you have lodged an objection to the processing in accordance with article 21 GDPR;
• pursuant to article 20 of the GDPR, the right to receive your personal data that you have provided us with in a structured, common and machine-readable format or to request that it be transferred to another responsible party;
• under article 77 of the GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at our registered office for this purpose.

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of given consents or objection against a certain use of data, please contact us directly via the contact data in our imprint.